RETURNS AND EXCHANGES

We really hope that you love your Allumine products as much as we do.  If you are not completely satisfied, let us know and we will work with you to make it right. 

 

If you would like an exchange or refund please contact us by email at customercare@alluminejewellery.co.uk as soon as possible to let us know what went wrong.

 

We then ask that you return your item in its new and unworn condition, in the original, undamaged packaging along with your completed return form, within 28 days of purchase.

 

Unfortunately we will be unable to exchange products or provide a refund when items have been worn or are not in their original packaging.  Sale items and earrings are also non-refundable and non-exchangeable.

 

We recommend that any returns are made by Royal Mail registered delivery or another 'signed for' service where you are able to obtain proof of postage.  Allumine cannot be held responsible for returns that are lost in transit.

 

Once Allumine receive your returned item we will determine if a full refund is entitled, we will immediately notify you of the status of your return and provide your refund via your original payment method.  Please allow 10 working days for refunds to reach your account.